Privacy Policy

1. Who We Are and What This Policy Covers

KEENTEL LLC, a Florida limited liability company doing business as Keentel Engineering and marketing under the name Keentel General Contractors ("Keentel," "we," "us," or "our"), is the controller of the personal information described in this Privacy Policy (the "Policy").

This Policy applies to information we collect through keentelgeneralcontractors.com and its subdomains, forms, chat and scheduling tools, landing pages, and advertising; through telephone calls, text messages, and email with us; at consultations, site visits, walk-throughs, and job sites; and through our vendors, advertising platforms, review platforms, and lead sources (collectively, the "Services"). It is incorporated into our Terms and Conditions of Use and should be read with them and with our Legal Disclaimer.

This Policy does not apply to information governed by a separate written agreement, to information handled by third parties under their own privacy policies, or to employment applications and personnel records, which are handled under our internal HR practices.

2. Information You Provide to Us

We collect the information you choose to give us, including:

• Identity and contact data: name, company or association name, role, mailing address, project or property address, email address, and telephone number, including a mobile number.
• Project data: property type, occupancy, age and condition of the structure, scope of work, square footage, drawings, surveys, permits, prior inspection or engineering reports, photographs and video of conditions, budget range, desired schedule, financing status, and how you heard about us.
• Loss and claim data: for restoration and emergency work, the nature and date of loss, insurer name, claim or policy reference, adjuster contact, and mitigation history, where you choose to provide it.
• Transaction data: proposals, contracts, change orders, invoices, payment records, lien and waiver documents, and warranty registrations. We do not store full payment card numbers; card payments, where accepted, are processed by a third-party processor.
• Communications: the content of your emails, text messages, chat sessions, voicemails, form submissions, reviews, survey responses, and call recordings.

Please do not send us sensitive information we do not need. Do not transmit Social Security or other government identification numbers, financial account credentials, health information, or privileged material through website forms, chat, email, or text.

3. Information Collected Automatically

When you interact with the Services, we and our providers automatically collect technical and usage information, including IP address and derived approximate location (typically city or region), device type, operating system, browser type and language, screen and viewport size, referring and exit URLs, search terms that brought you to us, pages and content viewed, time on page, scroll depth, clicks and form interactions, session duration, and date and time stamps.

We do not collect precise geolocation from your device through the Website unless you affirmatively enable it in your browser.

4. Cookies, Analytics, Pixels, and Advertising Technologies

We use cookies, pixels, tags, web beacons, local storage, SDKs, and similar technologies to operate the Website, remember preferences, measure performance, understand how visitors find and use our pages, and deliver and measure advertising. Categories we use include:

• Strictly necessary — required for the Website to function, for security, and for fraud prevention. These cannot be switched off through our interface.
• Performance and analytics — help us understand traffic sources, page performance, and how visitors move through the site.
• Functional — remember your preferences and prior form entries.
• Advertising and remarketing — allow us and our advertising partners to show Keentel ads on other sites and platforms to people who have visited us, and to measure ad performance and conversions.

Where a cookie banner or preference tool is presented, you may manage non-essential categories through it. You may also block or delete cookies through your browser settings, use browser privacy modes, opt out of interest-based advertising at optout.aboutads.info and optout.networkadvertising.org, and adjust device-level advertising identifiers. Blocking cookies may degrade site functionality.

Our Website may not respond to browser "Do Not Track" signals, as no common standard for them has been adopted. Where required by applicable law, we honor recognized opt-out preference signals such as Global Privacy Control for the purposes to which that law applies.

5. Information From Third Parties

We may receive information about you from lead-generation and home-services marketplaces you submitted a request to; advertising and analytics platforms; review and reputation platforms; referral sources, including prior clients, real estate professionals, insurers, adjusters, and design professionals; public records, including property appraiser, permitting, and recording offices; credit, background, and business-verification services for commercial accounts; and our subcontractors, suppliers, and manufacturers. We combine this information with what we collect directly.

If a third party gives us your contact information, that party is responsible for having obtained any consent required. If you believe your information was shared with us without your permission, contact us at the address in Section 17 and we will address it.

6. Telephone Calls and Text Messages — Your Consent

When you give us a telephone number — through a Website form, chat, email, text, a lead partner, at a consultation, or verbally — you give your prior express written consent for Keentel and its authorized agents to contact you at that number about your inquiry, your proposal, your project, and Keentel’s services, including by live agent, prerecorded or artificial voice, automated telephone dialing system, and SMS or MMS text message.

Consent is not a condition of purchase. You do not have to agree to receive marketing calls or texts in order to obtain a proposal or to hire Keentel, and you may request that we contact you only by email or postal mail.

• Program description: project updates, scheduling and crew arrival notices, proposal and document delivery, service follow-ups, and occasional promotions.
• Message frequency: varies by project stage and inquiry; it is not a fixed number per period.
• Cost: message and data rates may apply. Keentel does not charge for messages.
• Opt out: reply STOP to any text message to end texts from that program. Reply HELP for assistance, or call 813-395-0000.
• Email: use the unsubscribe link in any marketing email, or contact us directly.
• Carriers: mobile carriers are not liable for delayed or undelivered messages. Not all carriers or devices are supported.

We honor opt-out requests within the period required by applicable law, including the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act, and in any event promptly. After you opt out of marketing, we may still contact you with transactional, scheduling, safety, warranty, billing, and legal communications relating to an active inquiry, project, or contract, and we will retain a record of your opt-out so we can honor it.

You agree to notify us promptly if you give up, transfer, or port a number you provided to us. We may use number-reassignment and deactivation databases and may treat a number as invalid without notice.

7. Call Monitoring and Recording

Telephone calls to and from Keentel may be monitored, recorded, and transcribed for quality assurance, training, scheduling accuracy, dispute resolution, safety, and recordkeeping. Florida law generally requires the consent of all parties to record a communication. Where a call is being recorded, you will be notified at the beginning of the call, and your continued participation constitutes your consent to the recording. If you do not consent, tell the representative and we will end the recording or continue the conversation in writing.

Voicemails, text message threads, chat transcripts, and email correspondence are retained as business records.

8. Job Site Photography, Video, and Marketing Use

Keentel routinely photographs and videos conditions, work in progress, and completed work for documentation, quality control, warranty, safety, insurance, and marketing purposes, including drone imagery where permitted. Where Keentel uses project imagery in marketing, it does so consistent with the applicable Project Contract, and property addresses and identifying details are generally omitted. If you are a client and prefer that images of your property not be used in marketing, tell us in writing and we will honor that request going forward; we cannot recall materials already printed or distributed.

Site visits may occur in areas covered by your own or a neighbor’s security cameras or by public-way cameras. Keentel does not control those systems.

9. How We Use Information

We use information to:

• respond to inquiries, schedule and conduct consultations, and prepare proposals, budgets, and scopes of work;
• perform, administer, supervise, and document the Services, including permitting, inspections, procurement, scheduling, safety, quality control, punch list, closeout, and warranty administration;
• communicate with you about your project, including updates, changes, approvals, and invoices;
• process payments, manage accounts receivable, and comply with lien and notice requirements;
• operate, secure, troubleshoot, and improve the Website and our operations;
• measure and improve marketing, understand which channels bring qualified inquiries, and deliver relevant advertising and remarketing;
• request and display reviews and testimonials, with permission where required;
• verify identity and authority, screen for fraud, protect our personnel and property, and enforce our agreements;
• establish, exercise, or defend legal claims, respond to disputes, and preserve evidence relevant to potential construction claims; and
• comply with law, licensing obligations, insurance and surety requirements, subpoenas, and lawful requests.

We may create de-identified and aggregated data from the information we hold and use and share it for any lawful purpose. We will maintain and use such data in de-identified form and will not attempt to re-identify it except to test our de-identification.

10. How We Share Information

We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising in exchange for money. We disclose information as follows:

• Service providers and processors: hosting, website and form providers, CRM and estimating software, project management and field software, telephony, SMS, and email platforms, call recording and transcription, analytics, advertising platforms, document signing, accounting, payment processing, and IT security — each engaged to process information on our behalf under contract.
• Project participants: subcontractors, suppliers, vendors, engineers, architects, designers, testing labs, expediters, and inspectors who need project and contact information to perform their scope.
• Authorities having jurisdiction: building departments, permitting offices, utility providers, and inspectors, as required for permits, inspections, and approvals. Permit records are generally public.
• Financial and risk parties: insurers, sureties, brokers, lenders, factoring or financing providers, and adjusters, in connection with coverage, bonding, financing, or claims.
• Professional advisors: attorneys, accountants, auditors, and consultants under confidentiality obligations.
• Legal and safety: where we believe in good faith that disclosure is necessary to comply with law, court order, subpoena, or regulatory request; to enforce our Terms or a Project Contract; to establish or defend legal claims; to protect the rights, property, or safety of Keentel, our personnel, our clients, or the public; or to prevent fraud.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, receivership, or bankruptcy, information may be transferred as a business asset, subject to reasonable confidentiality protections.
• With your direction: to anyone you ask us to share with, including a spouse, property manager, association, tenant, or agent you identify.

11. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy and to meet legal, licensing, accounting, insurance, tax, warranty, and evidentiary needs.

• Inquiries that do not become projects: typically retained for up to three (3) years so we can respond to renewed interest, verify consent, and document our marketing practices.
• Project records: contracts, drawings, submittals, change orders, daily reports, inspection records, photographs, invoices, and correspondence are retained for the full applicable limitations and repose periods for construction claims under Florida law, plus a reasonable margin — generally not less than ten (10) years after completion.
• Consent and opt-out records: retained for as long as we contact you, and after opt-out for as long as needed to honor and evidence the opt-out.
• Call recordings and transcripts: typically retained for up to twenty-four (24) months, and longer where relevant to an active or anticipated dispute.
• Accounting and tax records: retained as required by law.

Where a legal hold applies because litigation, arbitration, a Chapter 558 notice, a lien claim, or an investigation is pending or reasonably anticipated, we retain relevant records until the hold is released, notwithstanding any deletion request.

12. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, and loss, including access controls, encryption in transit, vendor diligence, and personnel training. No method of transmission over the internet or method of electronic storage is one hundred percent secure, and we cannot and do not guarantee absolute security.

You are responsible for safeguarding any credentials you use with us and for the security of the devices and email accounts you use to communicate with us. Notify us immediately at the contact in Section 17 if you believe an account or communication channel has been compromised. In the event of a breach affecting your personal information, we will notify you and any regulator as required by applicable law, including sections 501.171 and 501.1712, Florida Statutes.

13. Children’s Privacy

The Services are directed to adults and are not intended for children. We do not knowingly collect personal information from anyone under eighteen (18), and we do not knowingly collect personal information from a child under thirteen (13) as defined by the Children’s Online Privacy Protection Act. If we learn we have collected such information, we will delete it promptly. A parent or guardian who believes a child has provided information to us should contact us at the address in Section 17.

14. Your Choices and Rights

Regardless of where you live, you may ask us to:

• confirm whether we hold personal information about you and provide access to it;
• correct inaccurate personal information;
• delete personal information, subject to the retention and legal-hold exceptions in Section 11;
• provide a portable copy of information you gave us, in a readily usable format, where technically feasible;
• stop marketing calls, texts, and emails; and
• opt out of targeted advertising and of any activity that would constitute a "sale" or "sharing" of personal information under applicable law.

To make a request, use the contact details in Section 17. We will verify your identity, typically by confirming information already in our records, before acting. An authorized agent may submit a request on your behalf with written authorization and proof of identity. We respond within the period required by applicable law, generally within forty-five (45) days, and may extend once where reasonably necessary with notice to you. We do not charge a fee for a first request within a twelve-month period and may charge a reasonable fee for excessive, repetitive, or manifestly unfounded requests. We will not discriminate against you for exercising these rights.

If we decline a request in whole or in part, we will tell you why, and you may appeal by replying to our decision with the word "Appeal" and your reasons. We will respond to an appeal within the period required by applicable law and, if we deny it, tell you how to contact the Florida Attorney General.

Florida residents

The Florida Digital Bill of Rights applies by its terms to certain very large entities that meet statutory revenue and activity thresholds. Keentel does not meet those thresholds and is not a "controller" as that statute defines the term. Keentel nevertheless makes the choices described in this Section available to Florida residents as a matter of practice, and this statement is not an admission that the statute applies to Keentel or a waiver of any position or defense.

Residents of other states

If you reside in a state with a comprehensive consumer privacy law that applies to Keentel, we will honor the rights that law grants you. Because Keentel is a Florida contractor serving Florida properties, most such laws do not apply to us; where one does, its terms control over any inconsistent statement in this Section.

15. Third-Party Sites, Platforms, and Social Media

The Services link to and interact with third-party sites and platforms, including search engines, advertising networks, review sites, social media, mapping services, financing providers, and manufacturer sites. Their collection and use of information is governed by their own policies, not by this Policy. We are not responsible for their practices, content, or security. Review their policies before providing information to them. Content you post publicly on a third-party platform, including a review naming Keentel, may be seen, copied, quoted, and used by others and by us.

16. Changes to This Policy

We may update this Policy at any time by posting a revised version with a new "Last Updated" date. Changes take effect upon posting unless stated otherwise. If we make a material change in how we use previously collected personal information, we will provide notice as required by law. Your continued use of the Services after the effective date constitutes acceptance of the revised Policy. We encourage you to review it periodically.

17. How to Contact Us